Legal

What we collect

• Account details — name, email address, phone number and password (stored only as a hash)
• Business details — trading name, company or sole trader registration, trading address and coverage areas
• Compliance documents — insurance certificates, photo ID, driving licence and vehicle details
• Subscription records — plan, term, payment proofs and payment history
• Job records — moves assigned to you, completions, cancellations and customer reviews
• Technical data — IP address, device and browser information, and session cookies

Why we use it

We process your data to verify that you are a legitimate, insured removals business, to allocate jobs to you, to administer your subscription, to handle disputes, and to meet our own legal and accounting obligations. Our lawful bases are performance of a contract with you, our legitimate interest in running a trustworthy network, and compliance with legal obligations.

Who we share it with

• The customer and the partner brand for a move assigned to you — your trading name, crew and vehicle details, and a contact number
• Our payment, email and hosting providers, acting on our instructions
• Insurers, regulators, or law enforcement where we are legally required to do so

We do not sell your data, and we do not pass your details to other removals firms or lead-generation companies.

How long we keep it

Active accounts are retained for as long as you use the network. After an account is closed we keep job and payment records for six years to meet UK accounting and limitation requirements, then delete them. Compliance documents are deleted twelve months after closure unless they relate to an open dispute.

Your rights

Under UK GDPR you can ask for a copy of your data, ask us to correct it, ask us to delete it where we have no ongoing need, object to processing, or ask us to restrict it. Email hello@ehaul.co.uk and we will respond within one month. If you are not satisfied you can complain to the Information Commissioner's Office.

Cookies

We use a strictly necessary session cookie to keep you signed in to your dashboard, and basic analytics to understand which pages movers use. We do not run advertising or cross-site tracking cookies.

What eHaul is

eHaul is a job-allocation platform. We are not a removals company, we do not carry goods and we are not a party to the removals contract between a customer and a mover. Our role is to verify movers, allocate booked jobs to them and provide the tools to manage that work.

Eligibility

• You must be at least 18 and legally able to enter into a contract
• You must be trading as a removals business, whether as a limited company, partnership or sole trader
• You must hold valid goods in transit and public liability insurance throughout your time on the network
• You must give accurate information and keep it up to date

Accounts

You are responsible for everything done under your account and for keeping your password secure. Accounts are for a single business and may not be shared, resold or transferred. Tell us immediately if you believe your account has been accessed by someone else.

Subscriptions and payment

Access to job allocation requires an active subscription. Plans, weekly prices and job allowances are published on our pricing page and shown in your dashboard before you pay. Subscriptions are paid up front by bank transfer for the number of weeks you select. Your term begins on the date you submit valid payment proof and ends when the term expires or your allowance is exhausted, whichever comes first.

Subscription fees are for access to job allocation for the term you bought. Because allowance is released as soon as your term starts, subscriptions are not refundable once jobs have been assigned. If we are unable to assign any jobs at all during a paid term, contact mover support and we will credit or extend the term.

Acceptable use

• Do not solicit customers introduced through eHaul to book with you directly outside the platform
• Do not subcontract an assigned move to an unverified third party without telling us
• Do not submit false documents, false completions or fabricated reviews
• Do not attempt to access, scrape or disrupt the platform or other users' data

Suspension and termination

We may suspend or close an account that breaches these terms, that has lapsed or fraudulent documents, or that shows a pattern of no-shows, late cancellations or poor customer outcomes. You may close your account at any time from your dashboard; closing it does not refund the remainder of a paid term.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud. Subject to that, eHaul is not liable for loss or damage to goods during a move, for a customer cancelling, or for indirect or consequential loss including lost profit. Our total liability to you in any twelve-month period is limited to the subscription fees you paid in that period.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Your status

You are an independent business, not an employee, worker or agent of eHaul. You control your own crew, vehicles, working hours and methods, you are responsible for your own tax, National Insurance and VAT, and you may work with any other platform or customer you choose.

What you commit to on every assigned move

• Accept or decline promptly so the job can be reallocated if you cannot take it
• Arrive within the agreed window and contact the customer if you are delayed
• Send the crew size and vehicle the customer booked
• Carry and protect goods with reasonable care and appropriate equipment
• Maintain valid goods in transit and public liability cover for the whole move
• Mark the job complete in your dashboard on the day it is finished
• Raise anything that went wrong with us before the customer has to

What we commit to

• Only send you jobs that are genuinely booked and paid for by a customer
• Publish the job total and your share before you accept
• Assign each job to one crew at a time
• Release your 75% share once the move is complete and the review window has passed
• Give you the booking record you need to answer any claim or dispute

Revenue share

You keep 75% of the move total. eHaul retains 25% for sourcing, verification, allocation and platform costs. This split applies to the whole move total including extra services the customer added before the move. It is shown on the move brief and in your bookings list on every job.

Cancellations

If a customer cancels before the move date the job returns to your allowance. If they cancel on the day we review the circumstances and may release a call-out share. If you cancel late without good reason the job is withdrawn, it still counts against your allowance and repeated instances put your place on the network at risk.

Damage and claims

Claims for loss or damage are between the customer and you as the carrier, and are met by your goods in transit insurance. eHaul will provide the booking record, the inventory and any photographs held on the platform to support a fair resolution.

Getting started

1. 1

   Register your business

   Create an account with your email address. It is free and there is nothing to pay until your profile is approved.

2. 2

   Complete your profile

   Add your trading details, coverage areas, fleet and crew, then upload your insurance certificates and driver ID.

3. 3

   Wait for verification

   We review documents within one to two working days and post the outcome to your dashboard notifications.

4. 4

   Choose a plan and subscribe

   Pick Basic, Standard or Premium, choose your number of weeks, pay by bank transfer and upload the payment proof.

5. 5

   Start accepting moves

   Once your payment is confirmed your allowance is released and jobs begin arriving in your dashboard.

Account statuses explained

• Registered — account created, profile not yet submitted
• Profile submitted — documents are with our team for review
• Eligible — approved and able to subscribe, but no active plan yet
• Payment submitted — proof uploaded, waiting for us to confirm it
• Active — subscription running and jobs being assigned
• Expired — term has ended or allowance is used up; renew to resume
• Deactivated — account paused by our team, usually due to lapsed documents

Common fixes

• No jobs yet — check your subscription is Active and your coverage radius is not too narrow
• Payment not confirmed — proofs are checked on working days; make sure the reference and amount match your plan
• Cannot upload a document — use PDF, JPG or PNG under 10MB and check the certificate is in your trading name
• Profile changes not showing — edits to key business details are re-reviewed before they go live

Still stuck? Email hello@ehaul.co.uk with your registered email address and, if it relates to a job, the move reference. It gets you a faster answer than a general enquiry.